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Frequently Asked Questions

  1. rummybo is India's Favorite Card Gaming Destination. We take your financial transactions very seriously and process all your payments securely through our payment gateways. You can deposit money in your rummybo account by following below mentioned steps:
  2. Go to www.rummybo.com or rummybo application and log into your rummybo account.
  3. For the web browser click on 'ADD MONEY' and for the rummybo phone application click on 'ADD CASH' in the cashier section and for the desktop application click on 'ADD CASH'.
  4. ENTER AMOUNT and enter the deposit code if you have any and then CLICK NEXT.
  5. Click on the payment gateway you want to choose
  6. Before clicking on the Pay button, please check the declaration which says 'I agree that I am not from Telangana, Assam, Odisha and Andhra Pradesh. Please note that you do not have to check if you belong to any of the aforementioned states.
  7. Select the payment option, enter your bank, card details, and OTP to confirm the payment, and then click 'Pay.'

For mobile application, select your preferred payment mode and follow the onscreen instructions.

NOTE: Please do not refresh or close the webpage while the deposit is in process.

Yes, as per the Government of India's recently amended GST law, a 28% GST will be applicable on all deposits, effective 1st October, 2023.

You are charged a processing fee based on the payment method you select for depositing. Check the "Add cash" screen for details.

The "Deposit Amount" balance in your rummybo account is not withdrawable. You can play and turn it into winnings to withdraw it.

A. You can deposit on rummybo.com starting from INR 10.

  1. Yes, rummybo is a responsible gaming platform where daily, weekly, and monthly deposit limits and transaction counts are restricted. Customers can increase/decrease his/her deposit limit/transaction count and the allowed deposit amount for a particular day can be checked under the "allowed amount" section on the deposit page.

  1. The allowed amount on the deposit page is the limit of that particular day and week you have left to deposit in your rummybo account. If you will try to deposit an amount exceeding your existing limit, it will restrict you from doing so.

  1. PayU

Cashfree
PayTM

  1. You can deposit an amount in your rummybo account using any of the following options at a time:
  2. Credit or Debit card
  3. Net Banking
  4. Wallets
  5. UPI

  1. rummybo is licensed to operate only in India. As such, we cannot allow our players to use International cards to deposit money in their rummybo accounts. Only Indian banks are allowed to deposit money in your account.

  1. Reason 1: All the fields in the personal information section should be completed.

Reason 2: Please check the Allowed amount. The allowed amount gets calculated as per your daily, weekly, and monthly deposit limits and transaction counts.
Reason 3: If you are depositing less than INR 50.
Reason 4: In case your KYC is not updated then your daily transaction limit is 15000 and your lifetime deposit limit is 30000.
Reason 5: In case you are using any deposit code, the minimum amount should not be less than the required deposit amount.
Reason 6: If you are using a deposit code, it should be valid and should not be expired.
Reason 7: If you are depositing via any wallet, then please check the wallet limit/balance.
Reason 8: If you are using a foreign bank's credit/debit card for deposit.
Reason 9: If you are depositing with your American Express card via any other gateway except Payu.
Reason 10: If you are trying to deposit using HDFC Diner Card via payu gateway.
Reason 11: If you are trying to deposit via HDFC net banking.
Reason 12: If there is an Internet Fluctuation while making a deposit.
Reason13: We also recommend you to clear cache and cookies from the browser and cache from the application and then re-login.

NOTE: In case all the above points are checked and ensured and if the issue persists, we request you to share the screenshot/video. We will immediately get it checked with the technical team.

  1. You can check the deposit transaction under "Summary Report". Steps to visit the "Summary Report"
  2. Go to www.rummybo.com or rummybo application and log into your rummyboaccount.
  3. For web browser click on "my dashboard" and then click on "Summary Reports" and for rummybo mobile/desktop application click on 'My Transactions under cashier tab" and then click on "Wallet Summary".
  4. You can also check the deposit balance in the "Cashier" option under "account"
  5. Go to www.rummybo.com or rummybo application and log into your rummybo account.
  6. For the web browser click on "my dashboard" and then click on "account" and for rummybo phone/desktop application click on "cashier".

  1. There can be any of the below scenarios:

Stuck Transaction: Sometimes due to weak internet or some other similar issue, the transaction doesn't reach us and gets stuck at your bank or the payment gateway. If the transaction is stuck at the payment gateway and once the transaction gets highlighted during the internal audits then we manually credit the same into your rummybo account.
You may also contact us over chat or send an email to [email protected] and share the transaction number/date time and amount and we will manually check and credit it.

Failed Transaction: In case the transaction gets failed at the gateway, it gets refunded to you by your bank. It usually takes 7-10 working days for the refund.

Pending Transaction: At times, the transaction remains pending at the gateway. However, you don't need to worry in this case. The correct status gets updated in 24 hours.

  1. In case the status is still pending and you have not received your money in your bank account, we request you to connect with your bank with the transaction details or share with us the transaction number/date, time, and amount along with your bank statement from the date of deposit to till date at [email protected] or chat with us. We will get it checked with the payment gateway and help you resolve the issue.

  1. In case you have not received your money in your bank account, we request you to connect with your bank with the transaction details or share with us the transaction number/date, time, and amount along with your bank statement from the date of deposit to till date at [email protected] or chat with us. We will get it checked with the payment gateway/bank and help you resolve the issue.

The withdrawals are processed through an online transfer.

Players have two withdrawal options:

  1. Instant Withdrawals
    Players can withdraw their money at lightning speed with this option, but this comes with a limit of 1 transaction per day. Click on the "Withdraw" button in the Cashier Section for more information.
  2. Standard Withdrawals
    There will be no withdrawal fees charged for choosing this withdrawal option, however it will take 24 hours to process. Players can make 1 transaction per day under this category as well.

  1. At rummybo, we understand that it is your own hard-earned money and thus you should always be in charge of it. Please follow these steps for a hassle-free transaction of your money from us:
  2. Open the rummybo application and log into your rummybo account.
  3. Enter the amount and continue, pick one of the two withdrawal options: Instant Withdrawals or Standard Withdrawals, then enter the OTP sent to your email or phone number and click on verify and you will also get the TDS alert if applicable. Click OK if you are confirmed and sit back and relax.

Please note: You now have two withdrawal options:

  1. Instant Withdrawals
    Players can withdraw their money at lightning-fast speed with this option, but this comes with a limit of 1 transaction per day. Click on the "Withdraw" button in the Cashier Section for more information.
  2. Standard Withdrawals
    There will be no processing fees for choosing this withdrawal option, however it will take up to 24 hours to process. Players can make 1 transaction per day under this category as well.
  1. Your withdrawal request via online transfer gets processed and approved instantly, provided it falls under the instant withdrawal criteria.
  2. The amounts get credited to your bank account as per banking hours/days.
  3. Withdrawals are processed all 7 days.

  1. Please note you would need to deposit a minimum of INR 50 at least once in your rummybo account to make a withdrawal possible.

  1. The minimum amount for withdrawal is INR 25.

  1. No, there is no capping. You can make a withdrawal request without any limit. However, the coin criteria should be completed and the TDS deduction will be applicable on a withdrawal request.

  1. Locked balance is a component of the total cash balance that cannot be withdrawn at the moment as the required coins associated with the deposit code used have not been generated yet. Once, these coins criteria will be completed then this locked balance will become a withdrawable balance. Coin criteria get added in case you have used multiple deposit codes. To know more about locked balance and how does it work then please check on Withdrawal

  1. Withdrawable balance is a component of the total balance that can be withdrawn.

  1. Withdrawable balance can be checked by following the below steps:
  2. Go to www.rummybo.com or rummybo application and log into your rummybo account.
  3. For the web browser select "my dashboard" and click on withdraw to check the withdrawable balance.
  4. For the rummybo mobile application click on "cashier" and for the desktop application click on "cashier" to check the withdrawable balance.

To know more about the calculation, click on the ? icon on the right side of the withdrawable balance.

  1. You can check the Tax-free withdrawal by following these steps:
  2. Go to www.rummybo.com or rummybo application and log into your rummybo account.
  3. For the web browser select "my dashboard" and click on withdraw to check the withdrawal balance.
  4. For the rummybo mobile application click on "cashier" and tap on "withdraw". On the following page, click on Details beside "Withdrawable Balance"
  5. For the desktop application click on "cashier" to check the withdrawable balance.
  6. Click on the ? icon on the right side of the withdrawable balance.

  1. Locked balance can be checked by following the below steps:
  2. Go to www.rummybo.com or rummybo application and log into your rummybo account.
  3. For the web browser select "my dashboard" and click on withdraw to check the locked balance.
  4. For the rummybo mobile application click on "cashier" and then on "Withdraw" to check the locked balance. For the desktop application click on "cashier" to check the withdrawable balance.
  5. Click on the "withdraw" section to check the locked balance.

To know more about the calculation, click on the "?" icon on the right side of the locked balance.

  1. Yes, we accept the bank details of most of the banks. However, the withdrawal is not possible in :
  2. Minor bank account
  3. Joint bank account
  4. Company's bank account
  5. Post Office account
  6. Any international bank account

Please note that we do not recommend submitting the details of PayTM or Gramin bank accounts as there is a high probability of withdrawal failure/reversal.

  1. Please provide us with a copy of the following mandatory documents for withdrawing your money:
  2. Aadhaar Card (Front and Back)
  3. In case you do not have an Aadhar card you can submit Other Address Proof (Driving License, Voter ID, Passport)
  4. PAN card

  1. Reason 1: All the fields in the personal information section should be completed.

Reason 2: Please check the withdrawal balance and locked balance.
Reason 3: Please note that you made a one-time deposit of INR 50.
Reason 4: If you are withdrawing less than INR 50.
Reason 5: Ensure that your KYC should be uploaded and should be in pending or approved state.
Reason 6: Ensure that you have updated complete or valid bank details.
Reason 7: Entering the wrong OTP while making a withdrawal request.
Reason 8: If you have used any deposit code, please ensure that you have completed the coins criteria. Coin criteria get added in case you have used multiple deposit codes.
Reason 9: The internet connection should be stable and shouldn't fluctuate.
Reason 10: We also recommend you clear cache and cookies from the browser and cache from the application and then re-login.

Note: In case all the above points are checked and ensured and if the still issue persists, we request you to share the screenshot/video at [email protected] or chat with us. We will immediately get it checked with our technical team.

  1. We, at rummybo.com, are committed to processing your withdrawals swiftly.

You can withdraw your winnings instantly into your bank account with instant withdrawals! Available for all players who have completed their KYC procedure, rummybo is proud to present instant withdrawals and give players the ability to withdraw their winnings into their account in a matter of seconds.

  1. The per-day transaction limit is 30K. Withdrawals above 30K will be processed on the next calendar day.
  2. If a transaction fee is being charged on any withdrawal, it will be processed the next day.

If the above conditions are not met, the regular withdrawal will be processed and approved by the end of the next calendar day, and the amount will reflect in your account by the next banking day.

  1. The amounts get credited to your bank account as per banking hours/days.
  1. Withdrawals are processed all 7 days.

  1. You can withdraw your winnings instantly into your bank account with instant withdrawals! Available for all players who have completed their KYC procedure, rummybo is proud to present instant withdrawals and give players the ability to withdraw their winnings into their account in a matter of seconds.
  1. Per day Transaction Limit is 30K.
  2. Only if KYC is approved and you choose the "Instant Withdrawals" option, your withdrawal will be instant.
  3. If a fee is being charged on any withdrawal, it will be processed the next day.

  1. You can check the withdrawal status by following the below steps:
  2. You can check the withdrawal transaction under "Summary Report".
  3. Go to www.rummybo.com or rummybo application and log into your rummybo account.
  4. For the web browser click on "My Dashboard" and then click on "Summary Reports" and then click on "Withdrawals" and for rummybo phone/desktop application click on "Cashier" and then 'My Transactions" and then click on "Wallet Summary".

  1. As alarming as it may sound, it is fine. Few withdrawal requests might get delayed up to 72 hours due to the internal verification process. If there is any further delay, we will communicate with you via email.

  1. Your withdrawal request has been processed and approved from our end. The amount will be reflected in your bank account by the end of next three banking days.

  1. We are here to help you. Please send us an email at [email protected] from your registered email id with a subject line: Initiated Withdrawal request or chat with us and we will get this checked and rectified.

  1. In case you have not received your money, we request you to wait for some time. Some banks take time to reflect the amount in the account holder's accounts and the amount gets reflected in your bank account by the end of the next banking day.

If the next banking day has been passed without crediting, please send us your bank statement from the date when the withdrawal request was placed to till date at [email protected] from your registered email id with a subject line: Approved Withdrawal request or chat with us. Our Banking team will check and update you accordingly.

  1. The withdrawal fails due to incorrect bank details or if there is an issue with the existing bank account. In these scenarios, we would request you to provide us the correct or alternate bank details of the same person at [email protected] from your registered email id or chat with us.

Also, it may fail due to some server issue at your bank's end. In such cases, we try to reprocess the withdrawal. Still, it is not getting processed, we need to reject the withdrawal request and you may place a fresh withdrawal request.

  1. Withdrawal gets rejected only and only if you have been a part of any unfair activity on the website (chip dumping, collusion, and multiple user/player accounts, IP ghosting, software modifications, external players assistance programs, and bots, offensive language or content, disguised users and failed telephone verification, fraudulent behavior and or any suspicious activity).

For any further assistance on this, you may email at [email protected] or chat with us.

  1. Please follow the below steps to revert your withdrawal request:
  2. Go to www.rummybo.com or rummybo application/client and log into your rummybo account.
  3. For the web browser click on "my dashboard" and then click on "Summary Reports" and then click on "Wallet Summary". Under Withdrawal, click on the REVERT, enter the OTP sent to Email or Phone number.
  4. And for rummybo phone/desktop application click on "cashier" and then 'My Transactions" and then click on "Withdrawals". Under Withdrawal, click on the + icon to get the revert option. Click on the REVERT, enter the OTP sent to Email or Phone number.

  1. While this may seem shocking, it is easy to explain. There can be various reasons behind this:
  2. You picked the "Instant Withdrawal" option while withdrawing.
  3. 30% TDS was deducted on your net winnings at the time of withdrawal.

  1. You don't need to worry, your ledger might not be refreshed. You can simply drop an email at [email protected] to update the ledger from your registered email address with a subject line " Request to update Ledger" along with a reason or chat with us and we will get it updated for you.

  1. You don't need to worry, your ledger might not be refreshed. You can simply drop an email at [email protected] to update the ledger from your registered email address with a subject line " Request to update Ledger" along with a reason or chat with us and we will get it updated for you.

rummybo, in compliance with the applicable Income Tax regulations and provisions, duly deducts TDS as required by law. The deducted TDS amount is then deposited with the relevant Income Tax Authorities within the prescribed timelines, ensuring full adherence to the tax laws and regulations.

Currently, rummybo also has a Baazi Rewards loyalty program wherein players generate coins, level up their Tier Level while playing on the app, and are eligible for claiming certain rewards/bonuses including up to 100% TDS refund bonus. This TDS refund bonus can be claimed depending upon the level of the player given under the app in the Baazi Rewards program. The player can claim up to a 5,00,000 TDS refund bonus within one year. This TDS refund bonus provided to the player will be credited in the form of bonus which cannot be withdrawn as real cash but can be used to play cash games on the platform.

  1. rummybo is a law-abiding online gaming website in India. It thus also abides by with the tax provision of the country. The TDS Policy at rummybo.com has been recommended by senior tax consultants in India and proves to be advantageous for both players and the online gaming industry in the long run.
  2. Click Tds Policy to check the TDS policy.

  1. The TDS Policy at rummybo.com has been recommended by senior tax consultants in India and proves to be advantageous for both players and the online gaming industry in the long run.
  2. TDS of 30% will be deducted on Winnings.
  3. TDS will NOT be deducted from a player's deposit amount.
  4. [Winnings = Total Withdrawals - Total Deposits (at the time of withdrawal)]

Once the TDS has been debited, we will provide the TDS certificate over the next 45 - 90 days of the following quarter. Please note that this duration might change as per the notification from the Government.

Kindly contact [email protected] to get your certificate.

Please contact [email protected] to get your certificate.

Your deposit and withdrawal ledger will become zero at 07:00 hours on 1st April of every financial year. Your withdrawable balance which did not suffer TDS in FY 2023-24 will be carried forward to FY 2024-25 as opening balance.

  1. At rummybo, we want you to have a wholesome gaming experience. This includes alleviating any potential negative effects that gaming might cause. We constantly work with user data to monitor patterns of gameplay, deposits and stake levels, and try to personally reach out any time we spot a concern or anomaly. While we continue building towards a data and AI-led system that works to intuitively and seamlessly create optimal gaming conditions for you, we also incorporate features that give you tools for self-regulation such as limit-setting and self-exclusion and provide any assistance you might need while navigating the world of online casinos.

  1. Here are some ways to reduce risk, make your online casinos experience safer and hassle-free:
  2. You should treat poker, rummy, and call break as a source of entertainment, not as a source of income.
  3. You should make frequent withdrawals from your account when you win. You should restrict yourself from playing poker, rummy, call break with your savings and money you need to pay your bills. Only use the money you can spare to lose.
  4. You should not try to compensate for your losses by playing higher stakes.
  5. You should set deposit limits to make sure you don't deposit more than you can spare to neglect.
  6. You should avoid playing when you're feeling low, depressed, tired, or impulsive.
  7. You should try to maintain a healthy balance between poker, rummy, call break and other daily activities.

  1. The Bankroll can be managed by following these steps:
  2. Look out for your bankroll:

One of the most important things to consider is that you don't sit in games that are higher than your bankroll. Generally, the aim should be to have at least 100+ buy-ins for the stakes you play, however, this also depends on the structure and the format of the game.
For example, if you play tournaments with a large field or games that are quick-structured such as turbos, then you need to have a larger bankroll.

  1. Move down in stakes when necessary:

If you are down on your bankroll, try to move down in stakes because this will help you build your bankroll once again and in a steady manner. Although it's natural to hesitate in doing so, it does help you in the long run.

  1. Don't chase losses and avoid playing while tilted:

If you feel that you're tilted and a negative mindset is getting a hold of you, then try to be away from the felts as soon as you can. Take a break because your bankroll is way more important than your need to keep playing. You should never try to chase your losses.

  1. Study your game:

A smart way to get better at your game is to review your hands and analyze your strategy. You can view your game history under the 'History' tab in your dashboard once you log in on the rummybo website. You should do this regularly to keep evolving your game.

  1. At rummybo, we want you to have a wholesome gaming experience. This includes alleviating any potential negative effects that gaming might cause. We constantly work with user data to monitor patterns of gameplay, deposits and stake levels, and try to personally reach out any time we spot a concern or anomaly. While we continue building towards a data and AI-led system that works to intuitively and seamlessly create optimal gaming conditions for you, we also incorporate features that give you tools for self-regulation such as limit-setting and self-exclusion and provide any assistance you might need while navigating the world of online casinos.

  1. Here are some ways to reduce risk, make your online casinos experience safer and hassle-free:
  2. You should treat poker, rummy, and call break as a source of entertainment, not as a source of income.
  3. You should make frequent withdrawals from your account when you win. You should restrict yourself from playing poker, rummy, call break with your savings and money you need to pay your bills. Only use the money you can spare to lose.
  4. You should not try to compensate for your losses by playing higher stakes.
  5. You should set deposit limits to make sure you don't deposit more than you can spare to neglect.
  6. You should avoid playing when you're feeling low, depressed, tired, or impulsive.
  7. You should try to maintain a healthy balance between poker, rummy, call break and other daily activities.

  1. The Bankroll can be managed by following these steps:
  2. Look out for your bankroll:

One of the most important things to consider is that you don't sit in games that are higher than your bankroll. Generally, the aim should be to have at least 100+ buy-ins for the stakes you play, however, this also depends on the structure and the format of the game.
For example, if you play tournaments with a large field or games that are quick-structured such as turbos, then you need to have a larger bankroll.

  1. Move down in stakes when necessary:

If you are down on your bankroll, try to move down in stakes because this will help you build your bankroll once again and in a steady manner. Although it's natural to hesitate in doing so, it does help you in the long run.

  1. Don't chase losses and avoid playing while tilted:

If you feel that you're tilted and a negative mindset is getting a hold of you, then try to be away from the felts as soon as you can. Take a break because your bankroll is way more important than your need to keep playing. You should never try to chase your losses.

  1. Study your game:

A smart way to get better at your game is to review your hands and analyze your strategy. You can view your game history under the 'History' tab in your dashboard once you log in on the rummybo website. You should do this regularly to keep evolving your game.

  1. Please follow the below steps to register yourself in rummybo.com:
  2. Visit our website www.rummybo.com OR Mobile Application or Desktop Client.
  3. Click on the option "Create an Account" in the Browser and Create an account in Application/Client.
  4. Enter Username ( avoid using your name or any offensive name or your phone number or anything that reveals your identity or any that is confidential), Phone Number and the invite code(if any).
  5. Click on SEND OTP and enter the OTP you received on your phone number.
  6. Enter a complicated Password- It must contain at least 1 Uppercase, 1 Lowercase, 1 number, and 1 of these special characters !@#$* and length between 8 to 20.
  7. Check on "have a promo code? (if any).
  8. Check on "I agree to rummybo's Terms of Use" ( suggestion kindly read it before agreeing) and then click on SUBMIT.

You are registered in rummybo.com.
NOTE: To update Personal information, KYC, Account details, Two-step-verification, you will be required to verify your email here for which the OTP was sent to you on your registered email address.

  1. In case you don't receive OTP to verify your mobile number, we suggest you restart your Mobile (Network Congestion) & try again. If you still face the same issue please contact customer care via chat or email.

In case you don't receive an OTP on your email, please check your email spam & junk files & if you still face the same issue please drop an email to us at [email protected] or chat with us.

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